It is very important to ensure you are using the latest drivers for all you Logitech keyboards or mice. Manually searching and updating drivers is time-consuming and finding the correct drivers can be complex.ĭevice manufacturers constantly update drivers to provide new security patches, new features, and to improve functionality. Using Driver Support to Manage All Device Drivers
This is only if the device still has a warranty, which can be between one and three years, depending on where you bought the mouse and which model you are using. As Logitech provides a warranty with the device, you may need to take the mouse to the retailer or contact Logitech support to find out how to fix or replace the faulty unit.
The dongle should slip into the port without a lot of resistance, and if you inserted it correctly, the entire metal part should not be visible from the USB slot. Remove the dongle and push it into the slot as far as is possible, while not applying undue force. It is also possible that you didn’t properly insert the dongle into the USB slot.By using a different USB port, the device may start working again. Some USB ports may stop recognizing devices over time (depending on how other devices configured the port). If the PC still doesn’t recognize the mouse, you can try a different USB slot.Move the mouse on the mousepad to see if the computer recognizes the device. Switch on the mouse before reinserting the dongle into the PC’s USB port. Wait a few moments before replacing the battery. Perform a reset on the mouse by removing the battery (as described in the previous section).During extended periods of use, the PC may no longer recognize the USB dongle. The Logitech M185 comes with a wireless dongle that fits into one of the PC’s USB slots. This also counts as a hard-reset for the mouse, so if the wireless receiver was the cause of the problem, it could start working after removing and replacing the battery. Then close the compartment and switch the mouse back on to see if it registers with the PC. Remove the current battery and replace with one you know has power.
If the PC doesn’t detect any movement, try replacing the battery. As these models of mice do not come with an LED power indicator, you’ll need to test the power by moving it and looking for the cursor on the PC’s screen. Move the mouse after placing it on the mouse pad to see if the PC recognizes the device.
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